Picture showing a commuter entering the train ticket gates

About us

The Bureau of Transport Statistics (BTS) operates as an independent entity within Transport for NSW to monitor and forecast transport system usage and performance.

The Bureau is dedicated to providing relevant, accurate, accessible and credible transport data and forecasts to government, business and the community to support the development of transport policy, planning, infrastructure and services.

We have a wide range of transport information, much of it freely available from this website. If you require further assistance, please contact our Client Services team on (02) 8202 2702.


Our history

The Bureau was established on 1 July 2010, expanding the role of the former Transport Data Centre, of travel demand data collection, analysis and forecasting, to encompass a leadership role across the portfolio in improving the quality, documentation of and accessibility to core transport data sets. This role includes public monitoring of transport system usage and performance.

Our aim

The BTS aims to provide accurate, relevant, timely and credible statistics and analysis to inform transport and land use policy, planning and infrastructure assessment.

Our activities

1. Collection of core travel data
2. Collation of transport and related data sets from other agencies
3. Analysis, modelling and forecasting of land use and travel trends
4. Publication of statistics on the use and performance of the transport network
5. Research on key issues affecting transport demand and provision
6. Provision of data and analytical services to support evidence-based transport planning  

    Our commitment

    1. Quality
    Data collection methods and modelling techniques that are world's best practice

    2. Integrity
    Data collection, analysis and reporting that is credible and independent

    3. Transparency
    Models and forecasts that are produced with full disclosure of assumptions and limitations

    4. Accessibility
    Information that is relevant, meaningful and readily available

    5. Timeliness
    Data releases that are committed to reasonable collection and dissemination timeframes

    6. Relevance
    Priorities that are set in consultation with key stakeholders

    7. Confidentiality
    Reporting and processes that protect individual and business privacy

    Our data

    Information currently available includes:

    • Travel data from the Household Travel Survey 
    • Journey to Work data from the Census 
    • Freight Movement Model 
    • Strategic Travel Model 
    • Small Area Population Forecasts 
    • Small Area Employment Forecasts 

    More information will become available:

    • Asset: Network, Stops/Interchanges, Fleet, Parking 
    • Accessibility: Routes, Services, Speeds, Reliability 
    • Public Transport Usage: Ticket sales, Patronage, Loads/Counts, Customer Satisfaction 
    • Environment: Safety, Noise, Emissions  

    General enquiries

    T: (02) 8202 2702
    F: (02) 8202 3890
    E: btsinfo@transport.nsw.gov.au

    Envelope to represent postal address PO Box K659
    Haymarket NSW 1240

    More contact details

    Street address

    Level 6, 18 Lee Street,
    Chippendale NSW 2008

    Visual map indicating location of BTS Office

    Find us on google maps

    Australian Business Number

    Operating under:
    Transport for NSW

    ABN: 18 804 239 602