Sophisticated tools give near real-time insights on customer journeys
Data tools provide valuable insights to inform management of the public transport network
Transport for NSW is using intelligent tools to provide insights on the public transport network and customers’ end-to-end travel experiences.
Insights into public transport travel
Sophisticated algorithms calculate a customers’ travel experiences on the public transport network, including:
use of different modes of public transport.
total journey travel time
delays experienced
movement between interchanges
Using these near-real time insights, Transport for NSW can adjust services to improve our customers’ end-to-end travel experiences, design optimised places for interchange and plan for future demands based on capacity and travel patterns